Policies & Procedures

For more information, please contact our Corporate Compliance Officer, Margaret Chappell.

Corporate Compliance Hotline: 844.305.1504
Corporate Compliance Email: compliance@cherryhealth.com

Filing a Claim

Cherry Health does not participate in binding arbitration. Cherry Health is a Federally Qualified Health Center (FQHC) and therefore participates in the Federal Tort Claims Act Program. An individual’s only remedy against an FQHC is a claim under the Federal Tort Claims Act (FTCA). This means that the individual files an administrative claim with the U.S. Department of Health and Human Services (HHS) against the United States. The requirements for filing of an FTCA claim are found in federal law, federal implementing regulations and federal case law. The FTCA is found at 28 U.S.C. § 1346(b), 2671-80.

To begin the process of filing an FTCA claim, the patient or his/her duly authorized agent or legal representative submits to HHS a fully executed Standard From 95 or other written notification of an incident, accompanied by a claim for money. Under the FTCA, if the claim is denied or a settlement is not reached within 6 months of presentment, the claimant can sue the United States in the appropriate Federal District court. Alternatively, a claimant may request reconsideration of the denial of an administrative tort claim within 6 months after issuance of denial. Under title 28, section 2401(b) of the FTCA, a claim must be presented within two years after the claim accrues. State statute of limitations periods do not apply to claims filed under the FTCA.

Notice: Pregnant women, women with children and those involved with child welfare are a priority for treatment at Southside Health Center, Muskegon Recovery Center, Leonard Street Counseling Center, and Heart of the City Counseling Center.

Notice: Cherry Health is an equal opportunity provider and employer. For more information, please read the USDA statement.

Corporate Compliance Plan Conflict of Interest Policy Notice of Privacy Practices
Notice of Privacy Practices (Spanish) Patient Rights and Responsibilities