Information & Resources

Drive-Thru Services:

Please call our COVID-19 Hotline at 616.965.8347 to register for an appointment. The COVID-19 Drive-Thru is open Monday through Friday, 8 a.m. – 5 p.m. and Saturday 9 a.m. – 12 p.m. Services are located at Heart of the City Health Center, 100 Cherry Street SE, in the parking ramp level P2.

Offering the following services:

  • COVID-19 testing
  • COVID-19 vaccines (including boosters for those who are eligible)
  • Flu vaccines

COVID-19 Vaccine:

Important Update:

Vaccinations are now available to anyone 5 years of age and up! Call the COVID hotline at 616.965.8347 to register for an appointment.

Please note:

You should not receive the second dose earlier than recommended (21 days for Pfizer). The second dose should be given as close to the recommended timeframe as possible, but if that is not possible, then the second dose of Pfizer COVID-19 vaccines may be scheduled up to 6 weeks (42 days) after the first dose. However, there is no clear data on the effectiveness if it is delayed beyond this timeframe. For more information, review the CDC’s guidance on vaccine administration.


The CDC’s current COVID-19 booster is now recommended for:

  • Individuals who received a Pfizer-BioNTech or Moderna COVID-19 vaccine, the following groups are eligible for a booster shot at 6 months or more after their initial series:
  • Individuals who received the Johnson & Johnson COVID-19 vaccine, booster shots are recommended for those who are 18 and older and who were vaccinated two or more months ago.

Learn more

Vaccinate West Michigan COVID-19 Vaccine Information:

West Michigan health departments, hospitals, and other partners have come together to implement the MDHHS plan for a phased approach to vaccine distribution. You can find more information about Covid-19 and other locations offering vaccination by visiting

COVID-19 Vaccination for Homebound Kent County Residents:

COVID-19 vaccines are now available to all individuals age 12 and older. To make sure everyone gets vaccinated as soon as possible, the Kent County Health Department wants to find residents who cannot leave their homes for a vaccination appointment.

If you are:

  • An older adult OR a person with a disability who requires in-home assistance
  • Unable to leave your home because doing so requires considerable effort or causes harm
  • Someone who uses adaptive equipment (like a ventilator, crutches, a walker, a wheelchair, etc.) and/or accessible transportation to leave home

Let the Kent County Health Department Know by calling 2-1-1 & press 5 or call 616.459.6281

Additional Resources on COVID-19 Vaccination:

CDC COVID-19 Vaccine Information
FDA COVID-19 Vaccine Information

For more information from the Health Resources and Services Administration (HRSA), check out these informational fliers:

Free Covid-19 Testing, Treatment and Vaccines (English)
Free Covid-19 Testing, Treatment and Vaccines (Spanish)

COVID-19 Vaccine Frequently Asked Questions

How does the COVID-19 vaccine work?
Vaccines work by tricking the immune system to fight off an infection. They do this in different ways. Some use weakened versions of the virus that are unable to cause illness (chicken pox and measles); some use dead virus (influenza); and the COVID-19 vaccine uses pieces of the virus to target a specific protein on the surface of the virus.

You cannot get COVID-19 from a vaccine. The vaccine would contain proteins or other biological substances to stimulate the immune response, but not the coronavirus itself.

How is the vaccine administered?
Health care personnel and patients will receive a COVID-19 vaccine as a shot into the muscle of the upper arm. A second dose is then administered either three or four weeks later.

Is the COVID-19 vaccine safe?
The FDA carefully reviews all safety data and only authorizes vaccine use if there’s sufficient evidence strongly suggesting that patients have benefitted from the vaccine and that it meets safety standards. The FDA has rigorous scientific and regulatory processes in place to help ensure the safety and effectiveness of a vaccine.

Is the COVID-19 vaccine effective?
The COVID-19 vaccine has been shown to be effective, based on initial clinical trials. Because the vaccine is authorized for an emergency use during the pandemic, the vaccine’s maker will continue to collect data to demonstrate whether the vaccine is effective over longer periods of time.

Does the vaccine have side effects?
There are usually mild to moderate side effects from the COVID-19 vaccine. The most common side effect caused by the vaccine includes pain at the site where the vaccine was given, which is in the arm. Other side effects may include a headache, fever, chills or muscle aches.

Do I need to get my 2nd dose?
If you received the Pfizer vaccine, it is important to get your 2nd dose in order to receive the full protection of the vaccine. This is based on the clinical trial data for both COVID-19 vaccines.

How much will the vaccine cost?
According to the CDC, the federal government purchased hundreds of millions of vaccine doses with taxpayer money, so the vaccine, itself, will be given to Americans at no cost. Vaccine providers will be able to charge a fee to administer the shot, but this fee should be covered by public or private insurance, or by a government relief fund for the uninsured.

Do the COVID-19 vaccines protect against the COVID-19 variants?
Early research suggests that all three vaccines can provide protection against the COVID-19 variants identified in the U.K. and South Africa. Vaccine manufacturers are also looking into creating booster shots to improve protection against variants.

What is the longest amount of time you can wait for your second shot?
First, you should not receive the second dose earlier than recommended (21 days for Pfizer). The second dose should be given as close to the recommended timeframe as possible, but if that is not possible, then the second dose of the Pfizer COVID-19 vaccines may be scheduled up to 6 weeks (42 days) after the first dose. However, there is no clear data on the effectiveness if it is delayed beyond this timeframe.

If a vaccine needs two doses, can you switch to another vaccine/manufacturer for the second one?
No. Experts advise staying with the same vaccine for both. That’s true even for the Moderna and Pfizer vaccines, which use the same general approach yet are different.

Can I get the vaccine if I've had COVID-19?
Getting COVID-19 might offer some natural protection or immunity from reinfection with the COVID-19 virus but it’s unclear how long this protection lasts. Therefore, it’s recommended you go ahead and get the vaccine when it’s your turn, even if you’ve already had COVID-19.

Current evidence suggests that people who have had COVID-19 may be protected for up to 90 days after their initial infection, so you may decide to wait until after this period, if desired.

Cherry Health Offering COVID-19 Testing

Please call the COVID-19 Hotline at (616) 965-8347, Monday through Friday, 8 a.m. – 5 p.m. to schedule an appointment for COVID-19 testing or for more information about COVID-19 testing. An appointment is required for testing.

Cherry Health COVID-19 testing location:
COVID-19 Testing is available at:

Heart of the City Health Center (in the parking garage on P2)
100 Cherry Street SE, Grand Rapids, MI 49503

Testing Hours:
Monday - Friday, 10 a.m. - Noon and 12:30 p.m. - 1:30 p.m.

COVID-19 Vaccine Events

There are no scheduled vaccine events currently.

Coronavirus (COVID-19) Information

COVID-19 is caused by a new respiratory virus. In December 2019, the virus began circulating in humans. Reported illnesses thus far have ranged from mild symptoms to severe illness and death.

All staff at all sites are taking additional precautions to reduce the risk to our patients and staff.

Please call your health center first to determine if you need to be seen. Some visits may be provided through telehealth services. For contact information, visit our Locations page.

Symptoms: People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness. Symptoms may appear 2-14 days after exposure to the virus. People with these symptoms may have COVID-19:

- Fever or chills
- Cough
- Shortness of breath or difficulty breathing
- Fatigue
- Muscle or body aches
- Headache
- New loss of taste or smell
- Sore throat
- Congestion or runny nose
- Nausea or vomiting
- Diarrhea

Prevention is KEY and Cherry Health is working to limit the spread of illness through:

Continuous, thorough cleaning and sanitizing of exam rooms, lobbies and frequently touched surfaces at all facilities.
Making masks available for patient use, hand sanitizer and tissues available in all waiting areas.
All Cherry Health locations are conducting daily screenings of patients and staff for COVID-19 symptoms prior to entering a building.

WHAT YOU CAN DO:Everyone can help prevent the spread of coronavirus and other infectious diseases by practicing everyday prevention measures like frequent hand washing, staying home when sick, maintaining a safe social distance of 6 feet from others, wearing a face covering in public spaces, and covering coughs and sneezes.

MDHHS Coronavirus Hotline

The Michigan Department of Health and Human Services (MDHHS) launched a public hotline to answer health-related COVID-19 questions. The hotline will be open seven days a week from 8 a.m. to 5 p.m. at 1-888-535-6136.

Coronavirus FAQs

For the latest developments, prevention tips and risk factors, please visit the following pages on the Centers for Disease Control and Prevention’s website:

COVID-19 Situation Summary
What you need to know
What to do if you’re sick

Additional Resources

World Health Organization COVID-19



Click the Donate Online button below or text COVID to 50155 to help fund Cherry Health’s critical services as we adapt to the new reality of access to health care. Please give as you are able.

Donate Online


COVID-19 PPE & Supply Donations

Click the Donate Supplies button below for more information on what items are needed and how to schedule a time to donate.

Donate Supplies