FAQ

Q: Does Cherry Health offer any free services?
A: No. Cherry Health is not a free clinic. For those without insurance, we offer a Sliding Fee Payment Scale which provides reduced fees for services.

Q: I don’t have insurance, how much will my appointment/treatment cost?
A: The truth is, it depends if you have insurance or are eligible for other health care payment programs. We also have a Sliding Fee Payment Scale based on income and family size. You will need to fill out the necessary paperwork to determine what your fee will be. We will be more than happy to assist you with filling out this paperwork. Until you have been seen for an appointment and we know what services you require, and where you fall on the Sliding Fee Payment Scale, we cannot provide an estimate of much it will cost for your appointment. We know it is uncomfortable to talk about but we do our best to work with you to make care affordable for you. To become a new patient at Cherry Health, please call our Central Registration department at 616.965.8308 and they will walk you through the Sliding Fee Scale paperwork.

Q: I need help signing up for health insurance, who do I contact?
A: Please call our Health Insurance Assistance department, which specializes in health insurance, at 866.299.1339.

Q: Are you accepting new patients?
A: We are always accepting new patients into all of our services at Cherry Health. To become a new patient, please call our Central Registration department at 616.965.8308 and our team will schedule you with the soonest available appointment.

Q: Does every Cherry Health location offer the same services?
A: Not all of our health centers have the same services. If your doctor and team of health care providers determine that you are in need of care that is not currently offered at your health center, we will refer you to one of our other health centers or coordinate care with the appropriate partner provider in the community.

Q: Can anyone go to Cherry Health?
A: Yes, we welcome everyone. You do not need to live in a specific zip code to use our services. You also do not need a referral for our services. Just give us a call at 616.965.8308 to set up an appointment!

Q: Does your staff speak my language?
A: We have staff that speak many different languages. If we do not have a staff member who speaks your language, we will provide you with an interpreter at no cost.

Q: I need a dental appointment, and have a lot of dental pain, what should I do?
A: We offer emergency walk-in dental services for non-existing patients at the following locations: Cherry Street Health Center, Ferguson Dental Center, Heart of the City Health Center, Montcalm Area Health Center, Westside Health Center and Wyoming Community Health Center. Emergency Walk-in services are available on a first come, first serve basis, Monday through Friday with registration beginning at 7:30 a.m. Please note that you may have to wait to receive services; patients with appointments are prioritized and the amount of walk-in patients we can see depends upon many factors, including current staffing. If you are an existing Cherry Health patient and are having dental pain, please call your dental office to make an appointment.

Q: Can I make/change/cancel and appointment online?
A: No. If you are an existing patient, and need to make a new appointment, change or cancel an appointment, you must call the office where you appointment is scheduled. Or, if you are enrolled in the Patient Portal, you can request or cancel an appointment by logging onto your Patient Portal here. For a list of offices, click on the Locations tab at the top of this page, choose the city where your office is located and find your office. If you are a new patient and would like to become a patient of Cherry Health, please call our Central Registration department at 616.965.8308.

Q: Can I pay my Cherry Health bill online?
A: Yes, we offer online bill pay for all services in all locations. Please visit our online bill page on our website.

Q: Can I send a message to my doctor/dentist/case manager using the Contact Us form?
A: No. To leave a message for your doctor/dentist/case manager or any of our staff, please call the office where you receive your services. If you are enrolled in the Patient Portal, you can send a message to your medical provider by logging into your Patient Portal here. For a list of offices, click on the Locations tab at the top of this page, choose the city where your office is located and find your office.

Q: How do I apply for a job?
A: Click on Careers, then Current Openings. All jobs must be applied for using our online job application tool, located under this tab. Once you have applied, if you are chosen as a candidate for an interview, our Human Resources department will contact you. If you do not hear from us, we have selected other candidates.

Q: Where do I send a fax?
A: A fax sheet directory is available for Cherry Health here.