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Healthcare.Gov problems on deadline day

By Dani Carlson, Wood TV 8, March 31, 2014

Grand Rapids, MI – Monday was the last day to start signing up for health care under the Affordable Care Act — and the site’s history of problems was again at the forefront.

Many saw glitches on the HealthCare.gov insurance exchange as last-minute shoppers logged in to create a new account.Region three lead navigator Michelle Fitzgerald has been helping people sign up for health care on the government’s website since it launched. She admitted she saw problems on the last day, especially earlier in the day.

She attributed most of them to a volume problem, saying the longest she had to wait to help someone sign up was about 40 minutes.

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